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Pick the channel that fits the problem, skim the common questions, or search the Help Center. We keep support practical and direct.
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Full Help CenterGetting started
New here? Follow the setup guide — from checkout to your first session.
Billing & renewal
Plans, payments, refunds, and how renewals work.
Using the tools
A tool won’t load, switching tools, and everyday fixes.
Desktop app & devices
System requirements, updates, and using more than one device.
Common questions
After you send the payment, we confirm it and issue your access code. Open the desktop app or dashboard and sign in with the same email.
Access is refreshed daily — try again in a few minutes, or message us and switch to an alternative meanwhile.
Yes — the web dashboard and the Windows desktop app are both included with every plan.
Plans are one-time payments with no auto-renewal. Refunds follow our refund policy — see the links below.
More answers in the Help Center.
Check these first
Still stuck?
Send one message on WhatsApp or Telegram with your account email and a short description. We'll check the account and tell you exactly what to do next.